Welcome Jtech Gear!

Privacy Policy

PAYMENT and SHIPPING INFORMATION


HOW CAN I PAY?
JTech Gear accepts payment via Paypal Express, and Paypal Express Guest CHeckout


HOW MUCH WILL I BE CHARGED FOR SHIPPING?
Shipping costs vary on location, size, and weight. Shipping costs will be based on your order total and will be calculated during checkout.


HOW LONG UNTIL I GET MY STUFF?
In stock items are packaged and shipped within one to two business days (M-F) and sometimes same day. Shortly after an order is placed you will receive a confirmation email detailing details of your order. When an item(s) ships an order shipment email with tracking info will also be sent. Please note that our online system is accurate; however, in the case that an item is out of stock we will notify you immediately. All packages for continental U.S. addresses are shipped via UPS and transit times will vary depending on location and service selected.


WHAT IF THE ITEM IS OUT OF STOCK?
If an order placed is out of stock we will notify you immediately. Since backorders may take days to weeks we currently only ship and charge for what we have in-stock. Please note that if you pay by PayPal your card or PayPal account is automatically charged. If the item you ordered is out of stock and you paid by PayPal once the order is reviewed and we don’t have it we will issue a refund immediately. Also know that we only charge your card once the order is ready to ship and leave our warehouse.


DO YOU SHIP INTERNATIONALLY?
If an order placed is out of stock we will notify you immediately. Since backorders may take days to weeks we currently only ship and charge for what we have in-stock. Please note that if you pay by PayPal your card or PayPal account is automatically charged. If the item you ordered is out of stock and you paid by PayPal once the order is reviewed and we don’t have it we will issue a refund immediately. Also know that we only charge your card once the order is ready to ship and leave our warehouse.

PLEASE NOTE: Many of the items on this Web site are subject to the International Traffic in Arms Regulations (ITAR, 22 CFR Parts 120-130), the Arms Export Control Act (22 USC 2778), or the Export Administration Act of 1979 (as amended, 22 USC App. 2401 et. seq.) and EXPORT IS STRICTLY PROHIBITED without authorization or a license for each order as issued by the U.S. Department of State's Directorate of Defense Trade Controls.

While we proudly support the Members of the US Military deployed around the world and believe that it is a great privilege to service their needs, we must fully comply with all United States export control laws and regulations. Under these laws and regulations a shipment for personal use to an APO/FPO that is physically located outside of the United States must be considered an Export, regardless of your military service status, rank, etc.
If you would like to place an order for product(s) to be exported to an APO/FPO please contact one of our Customer Service Representatives to discuss your options.
For further information regarding the applicable laws, regulations, and policies please contact:
U.S. Department of State
Directorate of Defense Trade Controls
Compliance & Registration Division
2401 E Street NW, SA-1, Room H1200
Washington, DC 20522-0112

DDTC Response Team
Tel.: (202) 663-1282
Website: http://www.pmddtc.state.gov/response_team/index.html
Email: DDTCResponseTeam@state.gov
Access to the official ITAR can be found here: http://www.pmddtc.state.gov/regulations_laws/itar.html


DO I HAVE TO PAY SALES TAX?
To cover sales tax, a fee of approximately 8.75% (subject to change) will be added to the total for orders with a billing address in California. Although we, as the seller, are not obligated to collect sales tax for states other than California, a purchase from us is subject to your state’s sales/use tax unless it is specifically exempt from taxation. A purchase is not exempt merely because it is made over the Internet or by other remote means. Your state, if it imposes a sales/use tax, requires that you report and pay the tax due on your purchases. Details of how to file this return may be found on your state’s department of revenue website.


RETURNS and EXCHANGES INFORMATION

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, simply return the product in new condition with a copy of your invoice and we will offer you a replacement, exchange or full refund for purchase price minus shipping fees. If the return resulted due to error on our part, shipping fees will be refunded as well.

Also note that you must contact us first at info@strikeindustries.com and be issued an RMA number before any returns. All unauthorized returns will be refused and sent back.

Please allow 2-3 once we receive your RMA for inspection.

Requirements

  • Merchandise must be in new condition with original packaging.
  • Merchandise must be return shipped in a protective box.
  • Full refund including shipping if the return resulted from our error.
  • Otherwise, we will deduct the shipping costs from your refund.
  • Refund issued in the same form of payment used for purchase.
  • The customer will receive a refund within 7 business days of our receiving your return.



Faulty Products
If the product has been used in accordance with instructions but is faulty unfit for purpose or does not match the sample or description please return the product to us with a copy of your invoice. We may send the product to our plant for assessment. If the product is determined faulty or unfit for purpose we will provide you with a refund or exchange.

Send all returns and exchanges to:
JTech Gear
Attn: Returns / Exchanges
P.O. Box 28137
Santa Ana, CA 92799


For more information please contact us at info@jtechgear.com